FBW Concierge Service, a Call Center for Real Estate

Using a call center for real estate is vital, to help real estate agencies increase their revenues. Here is why.

45% do not respond

Did you know that 45% of the buyers do not receive a reply to their request? This statistic is confirmed by one of the top 3 property portals in the United States too, Realtor.com. Furthermore, Roof.ai also found that 41% of enquiries do not get answers.

Why does this phenomenon happen?

Property portals generate too many leads

Property portals generate too many leads. Indeed, for example in the United Kingdom, real estate websites want to deliver more leads than their competitors. The result is that RightMove, Zoopla and OnTheMarket are just trying to deliver more, more and always more leads.

As a result, real estate agents now have hundreds of leads to manage every month. If you own a real estate agency, there are thousands of leads in your database! Can your agents follow up with 1,000 potential buyers, over 6 to 12 months? No!

Many buyers are not ready to buy

Some people are not ready to buy, although they make requests online. So for real estate agents, it’s a challenge because they are losing tons of time trying to contact buyers, some of whom are not ready to buy yet. According to Kevin Ward (15:30), buyers may send requests for properties 6 to 24 months before they actually buy.

Money to be made

How much money can your real estate agency make, if you had an externalized call center to follow up on your database of buyers? You know that your database of buyers is a unique source of wealth, if you can work it well. But it’s very time consuming to nurture them, call them, follow up over months.

Agents naturally need to focus on buyers that are ready to buy now. But somebody else needs to focus on nurturing and following up with buyers. Not by email, by telephone.

Out of 100 leads, there’s 1 who will buy this month, and 99 who will buy in the next 12 months (17:45). How do you stay in touch and make sure that they buy with you when they’re ready to buy?

That’s why we created a call center for real estate.

Call Center for real estate

The FBW Concierge Service is:

• a dedicated call-center for real estate
• a service to help you take better care of your DataBase of potential buyers

Through phone calls of 5 to 7 minutes, we qualify leads from your database of potential buyers, to send only people “ready-to-buy” to your real estate agents. That’s the key to more sales, and better conversion rate.

Return on Investment

We know you don’t want to spend your money on services that are not profitable. Consider this:

• During 100 hours of work, we will qualify 400 potential buyers on average
• Out of the 400 buyers, we will find at least 5% who are ready to buy now

You now have 20 people ready-to-buy now, instead of a database of thousands of leads that nobody takes care of. You’ll make 5 sales with this.

On average, 1 euro invested with us gives you back 22 euros worth of commission! Try our services!

How does it work exactly?

In a nutshell, here is how it works

1. You send us the database of leads that you want us to work
2. We call them in their native language
3. Calls last 5 to 7 minutes
4. We send you back a perfectly qualified lead: the phone recording of our discussion with the buyers, but also an email summarizing what the buyer is looking for, his budget, the area where he wants to buy, and the dates when he could come to visit properties

Don’t let the other agencies make transactions that you could be making, just contact us for more information on the Call Center for Real Estate that we created.

Languages covered

Here are the languages spoken by the FBW Concierge Service:

1. Chinese
2. Danish
3. Dutch
4. English
5. French
6. German
7. Italian
8. Norwegian
9. Polish
10. Portuguese
11. Romanian
12. Russian
13. Spanish
14. Swedish
15. Ukrainian