Concierge Service and Call Center for Real Estate

WhatsApp to connect buyers with agents 24/7

WhatsApp and real estate

WhatsApp and real estate are good friends. As WhatsApp claims 1.5 billion users worldwide, it is used by many real estate agents and buyers:

Therefore it’s natural that a leading property portal announced a new tool to connect with an agent even after office hours. But is it what real estate agents need?

Real estate agents are busy and might be hard to reach during the day

However the selling proposition of this new tool, is that “real estate agents are busy throughout the day with viewings and might be hard to reach“.

In short, buyers will contact real estate agents via WhatsApp from PropertyFinder.ae, on top of emails and phone calls. Consequently, we can wonder whether this is a good idea.

Solving the problem

As per official statistics, close to 50% of buyers don’t get any reply from real estate agents, mostly due to lack of time. How worse will it get, if agents now also get harassed on WhatsApp from property portals? Consequently I believe that what real estate agents need is a…

Call-Center for real estate

Real estate agents need to get help from a call-center. Indeed, I’ve realized this after 6 years experience in the industry. So I created the FBW Concierge Service. What do we offer? What is it?

The FBW Concierge Service is:

  • a dedicated call-center for real estate
  • a service to help you take better care of your DataBase of potential buyers
  • a group of men and women covering 15 languages

Usually, real estate agencies don’t want to change the way fresh leads are handled: they go directly to real estate agents. However…who takes care of leads that are from 30, 60 or 90 days ago? Many of them are still potential buyers!

We offer to qualify those potential buyers during 5 to 7 minutes on the phone, to send the buyers that are still “hot leads” to your agents. What’s more, we attach the phone recording in our email to them. Interested to learn more ? Reach out and let’s organize a call!